Shipping & Returns
Shipping and Returns
Effective date: 1 September 2026
Authoritative version: This English text is a translation. In the event of any discrepancy or conflict, the German version is legally authoritative.
Delivery area
Fotzsick delivers only to addresses in Switzerland. Delivery outside Switzerland, including to Liechtenstein, is not available.
Shipping costs
Standard shipping costs CHF 7.50 per order. Standard shipping is free for an order value of CHF 300.00 or more after discounts. The shipping charge and total displayed at checkout are authoritative.
Carrier and shipment tracking
Orders are shipped with Swiss Post, normally using PostPac Economy. Once the shipment has been dispatched, the customer will receive the available tracking information by email.
Delivery times
- Products in stock: generally 3 to 5 business days.
- Made-to-order products: generally 6 to 8 weeks, including production and shipping.
A different delivery time stated on the product page takes precedence over these general estimates. If an order contains both in-stock and made-to-order products, the order will normally be shipped together once all products are ready.
Business days are Monday to Friday, excluding public holidays at the place of dispatch. In the event of a material delay, Fotzsick will inform the customer and, where possible, provide a new estimated delivery date.
Damaged, lost or misdirected shipments
Please report visible transport damage or an incorrect delivery within 7 days of receipt, or a shipment that has not arrived, to info@fotzsick.ch. Include the order number and, where reasonably possible, photographs of the packaging and product.
Please keep damaged packaging until the matter has been resolved. Fotzsick will coordinate any necessary investigation with Swiss Post.
Incorrect address and uncollected shipments
The customer is responsible for providing a complete and correct delivery address. Additional shipping and return costs caused by an incorrect address, refusal of delivery or failure to collect a shipment may be charged to the customer unless Fotzsick is responsible for the cause.
No returns or exchanges
Swiss law does not provide a statutory right to cancel an online purchase. Fotzsick does not offer voluntary returns or exchanges because of a change of mind, an incorrect size selection, dissatisfaction, or trying on the product beyond what is normally required to inspect it.
This applies in particular to close-fitting or hygiene-sensitive latex clothing, unsealed products, made-to-order products, custom-made products, limited products and unique pieces.
Please review the product description, sizing information and care instructions before ordering. If you are uncertain, contact Fotzsick at info@fotzsick.ch before placing the order.
Products returned without prior agreement do not create a right to a refund.
Defects and incorrect deliveries
The exclusion of voluntary returns does not affect statutory rights relating to defects, transport damage or incorrect deliveries.
Please report the issue within 7 days of receipt to info@fotzsick.ch and include the order number, a description and, where reasonably possible, meaningful photographs. Return the product only after consultation with Fotzsick. Fotzsick will bear reasonable return shipping costs for a confirmed defect or incorrect delivery.
Fotzsick may initially repair the product or, where possible, replace it. If neither remedy is possible, reasonable or successful, the statutory rights to a price reduction or cancellation of the purchase apply.
Warranty exclusions
Normal wear and tear and damage caused by improper use, storage or care, oils or unsuitable care products, excessive exposure to ultraviolet light or heat, sharp or pointed objects, or failure to follow the care instructions do not constitute defects.
Contact
Fotzsick, owner Andreas Suter, Höfli 51, 8555 Müllheim, Switzerland, email: info@fotzsick.ch.